Loose Stones:
The stones sold by Jewelers.Studio are guaranteed to be the stated item as described on the product page. If there is any discrepancy, email within five days of receipt. We will send you a return shipping label and refund your purchase as soon as we receive the stone. Loose stones will be examined and must be in original new condition. Stone case must be returned and be in original condition. Any scratches, chips, alterations, or other signs of wear will invalidate the return. Stone case value is $10.00 and will be deducted from the refund, if not returned or are not in original condition.
Jewelry:
The jewelry sold by Jewelers.Studio is guaranteed to be the stated item as described on the product page. If there is any discrepancy in description, email within five days of receipt and we will send you a return shipping label and refund your purchase as soon as we receive the piece of jewelry. If you receive the jewelry and find it not to your liking, email within five days of receipt. We can either send you a return shipping label and deduct that from your refund, or you can ship it to us directly. The jewelry will be examined and must be in original new condition with original tags still attached. The case must be returned and be in original condition. Any scratches, chips, alterations, or signs of wear will invalidate the return. Jewelry case values range from $10.00 to $25.00 and will be deducted from the refund, if not returned or are not in original condition.
Jewelry sold by Jewelers.Studio is also guaranteed to be free from manufacturing defects for one year. This does not include normal wear and tear, or obvious signs of abuse. If you should encounter any issues from our jewelry, please email us and let us know so we can take care of the issue.
Custom Designs:
The nature of custom designs are such that it is a very individual item. As such, there is a no return policy on custom designs. We want our clients happy and if for the unimaginable idea that you do not love your piece, please email us. We want our clients to be happy with us and will try and come up with a solution.
Custom designs are also guaranteed to be free from manufacturing defects for one year. This does not include normal wear and tear, or obvious signs of abuse. If you should encounter any issues from your custom design, please email us and let us know so we can take care of the issue.
Site:
This site, its content, and pictures are the property of jewelers.studio and are copyrighted. No portion of this site may be copied by any means without the written permission of its owners.